Network Troubleshooting
Network troubleshooting and break-fix support
Sometimes things simply stop working. With our network troubleshooting service, we offer break-fix support and non-invasive investigation to identify faults and misconfiguration, as well as remediation and a clear explanation of what happened.
What happens when things stop working?
Connections drop. A site can’t reach another. Something that worked yesterday doesn’t work today. In that situation, you don’t need to start reading old documentation, watching YouTube videos, searching online.
In these situations, you need someone who can find out why it no longer works, fix the issue, and make sure it doesn’t come back.
This is how I troubleshoot network issues:
Identify what changed
Most faults trace back to something: a change, a bug, an expired license. I always start with trying to identify the fault by comparing the current state to when the system last worked.
Investigate
Changing things at random on a live network is how a small fault becomes a much bigger one. I like to investigate without making anything worse. Looking at logs, the current configuration, and traffic flows is non-invasive and it often identifies the cause before you have to change anything.
Find the root cause
Anyone can fix a symptom by rebooting a device and hoping it doesn’t happen again. A reboot isn’t the same as a fix. If the issue is likely to come back, you need to identify the root cause and fix that.
Explanation
What was wrong? What did I do to fix it? What should change so that this issue doesn’t come back again?
I provide break-fix support and root-cause investigations. If something isn’t working or has been playing up for a while, I offer free 30-minute consultations to discuss your issue. There’s a link to my calendar below.
Let's take a look
Book your FREE 30-minute consultation
Click the link below to arrange a free 30-minute no obligation consultation to discuss your requirements.
What's included in our troubleshooting service
- Break-fix support when something has failed and is affecting the business
- Non-invasive investigation of faults and misconfiguration
- Root cause identification, not just symptom relief
- Remediation and an explanation in plain language
- Recommendations to prevent a recurrence
When to use our network troubleshooting service
- Something has stopped working and you need it fixed
- A problem keeps coming back
- Performance or connectivity has been unreliable and no one has found out why
- You've been told "it's fine" but it clearly isn't
How our network troubleshooting service works
Every engagement designed to minimise risk and maximise clarity for your team.
01: Free Consultation
A no obligation 30-minute consultation to understand what has been happening and what's been tried.
02: Investigation
A non-invasive analysis to find the cause and identify a quick remediation path.
03: Remediation
Changes are made to bring the system back online as fast as possible.
04: Explanation
Documentation of what was wrong, what changed and what to do to avoid it happening again.
Frequently asked questions
Will you change things on my live network while investigating?
All investigations are kept as non-invasive as possible; changes are only made deliberately once the cause is understood.
Can you fix a recurring problem?
Yes, a recurring problem is often resolved by identifying an overlooked fault, such as a minor change or a misconfiguration.
Will I understand what went wrong?
Yes. Every job ends with an explanation in plain language.
Other services we offer
Installation
Network hardware installation
Review
Independent network security review
Optimisation
Network optimisation and rule review
Projects
Dedicated resource for larger projects
Training
Network training for your business
Let's take a look
Book your FREE 30-minute consultation
Click the link below to arrange a free 30-minute no obligation consultation to discuss your requirements.